[DOU001] Service Manager

Permanent employee, Full-time · Málaga

About us
We love IT professionals. At rindus, we are dedicated to creating and providing an extraordinary work environment and spirit, where motivation, creativity and the will to build great products thrives - and where every single contribution to the team’s success is valued. People are our passion and we focus all our effort in helping and empowering everyone of our employees get the best out of themselves, unfold their full potential, and grow. Working in our distributed company, you will benefit from an international and diverse environment with people from different countries and cultures. Join us!
Your role
* Ensures that service levels agreed with an external provider are met (measure, report, escalate)
* Manages collaboration with provider, e.g. dispatching and prioritizing service requests and incidents, triage, initial RCAs
* Reports on service levels and issues
* Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
* Escalates service level issues to E-Com IT Ops management
* Review contracts based on service levels as needed to be able to maximize profitability
You bring in
* Technical knowledge (skills like creating an SQL script to generate a report would be beneficial)
* Fluent in english
* Friendly and able to apply pressure to 3rd parties
* Two years experience would be preferred
You get:
  • A dynamic and highly motivated international team of skilled and experienced professionals
  • A culture defined by open communication and fair feedback 
  • Great learning and development opportunities through internal and external workshops
  • Free language classes, free parking and gym sponsorship
  • Additional private health insurance after the trial
  • … and all the usual startup goodies such as free drinks, fruits and various team events
More information
On behalf of our client Douglas, rindus is looking for a Service Manager to join our office in Malaga (PTA). Douglas is Europe’s leading retail company for beauty and health products headquartered in Germany. You will work in an international, distributed team, building a scalable, high performance e-commerce platform.
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Your application

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